Buy Scentsy Online

Buy Scentsy Online

Laurie Ayers Scentsy Independent Consultant Blog

3 Smart Words: I Don”™t Know

By Leave a Comment

Think you’ll look stupid if you respond, “I don’t know”? If you’re of this mindset you’re wrong.

If you want to look smart to your customers and downline use these three words: I don’t know. Then if you really want to dazzle them, follow it up with: But I’ll find out and get back to you.

There’s a quote that says, “If you can’t dazzle them with your intelligence, baffle them with your bullshit.” If you have ever been the recipient of such baffling, I’m sure you’ll agree that the person who is handing you a load of bulllloney, is the one who looks like a buffoon. People can see right through that.

I often see consultants in a state of analysis paralysis. They’re getting ready to get ready. Fear is crippling them; fear of not knowing all the answers. That’s just a bunch of hooey. What would make one think that they have to know all the answers? Do these people really think that they’ll be judged so harshly if they don’t have an accurate, on the spot response to every question that could possibly be thrown their way? [Read more…] about 3 Smart Words: I Don”™t Know

Working Smarter – Pt. 3 Complete Tasks in Bulk

By Leave a Comment

In continuing with the Working Smarter, Not Harder series, remember that having more people to manage doesn’t have to mean working more hours. In order to survive being the leader of a large organization you need to eliminate, mitigate and delegate duties that are not the best use of your valuable time.

We all have non-income producing tasks as part of our business. An income producing task would be activities such as facilitating a home party or attending a vendor event – some action where you are directly earning money. Then there are all the other tasks that are required but don’t directly earn you any income at the time of completion. These are tasks such as assembling hostess packets, updating your bookkeeping records, bagging and tagging orders, etc.

Generally the non-income producing tasks are somewhat mundane and not nearly as fun; yet they still must be done. For example, when someone requests a catalog do you go to your shelf, grab an already assembled info packet, address it and pop it in the mail – bada bing, bada boom? Or, do you grab a catalog, then stamp or label it with your contact info, possibly add a business opportunity sticker to the front, add a recruiting DVD or brochure, add your business card and a sample, grab an envelope, stamp your return address, address it to the prospect and then affix a postage stamp? [Read more…] about Working Smarter – Pt. 3 Complete Tasks in Bulk

Working Smarter – Pt. 2 Automate the Answers

By Leave a Comment

In continuing with the Working Smarter, Not Harder series, remember that having more people to manage doesn’t have to mean working more hours. In order to survive being the leader of a large organization you need to eliminate, mitigate and delegate duties that are not the best use of your valuable time.

This blog started as a way for me to answer questions before they were asked. While I appreciate the kudos for providing a wealth of information, it’s really here to save me time in answering individual questions on a routine basis.

For example, one FAQ I get is from potential recruits who want to work their direct sales business using Internet Marketing (yet frequently these same people have zero IM knowledge and want me to teach them everything I’ve learned over the decade). It didn’t take me long to figure out I was eating up a large chunk of my time responding to this same question. Thus the post: My Online Direct Sales Business was developed to answer these questions.

Another question that can be time consuming to respond to is How do you make samples? Voila – the answer is right here. [Read more…] about Working Smarter – Pt. 2 Automate the Answers

Work Smarter, Not Harder – Pt. 1 Ink Stamps

By Leave a Comment

The more your team grows the smarter you need to be with your time management skills.   You will have more people to manage but that doesn’t have to mean that you’ll be working more hours.   In order to survive being the leader of a large organization you need to eliminate, mitigate and delegate duties that are not the best use of your valuable time.

One of my favorite time savers are Vista Print Free Self Inking Stamps. I have a nice collection of them and am constantly adding more. Just to name a few, I have:

  • Some that have just one scent name on them. I stamp the back of my business cards annotating the name of the particular scent sample that is attached.
  • One that I stamp the back of my catalogs – contains my website address and a reminder of secure online ordering, no minimums, low and free shipping.
  • One that I use mainly for recruiting on the Getting Started brochures – with the web address of my recruiting website, my email and phone number.

    • [Read more…] about Work Smarter, Not Harder – Pt. 1 Ink Stamps

Customer Service? Or Crappy Service?

By Leave a Comment

Got a Problem, Ms. Customer?  Too Bad So Sad

As we look forward to a competitive 2011, superb customer service is going to be vital to your success. I recently heard a story of a consultant who was made aware of a customer problem. She went onto a forum to ask other consultants for advice since the problem originated with another consultant.   On the forum she received suggestions from fellow consultants, some of them veteran Directors, to tell the customer to call the corporate office.

This consultant missed a golden opportunity to salvage the customer’s poor experience.   She received bad advice.  We may be sales consultants, but we are in the service business. If we don’t service our customers, someone else will.

Independent consultants should not give a customer their corporate phone number and tell her to call to try to solve her own problem. Obviously if the customer requests the corporate number, we should oblige; yet that is not what I’m referring to in this situation. We’re all about customer service, or certainly should be. [Read more…] about Customer Service? Or Crappy Service?