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communication

Secret to Effective Communication

14 January 2012 By LA Leave a Comment

Are you confident you are using effective communication when speaking with your associates? Find out here.

effective communicationMy former boss at Notre Dame gave me one of the most valuable pieces of advice about effective communication.   He said whether you are communicating orally or in writing, you should always provide as much detail so that you leave no room for misunderstanding or for the need for additional clarification.  Be thorough on the first try.

I still use this advice daily with my Scentsy business. Let me give you some examples to highlight this point.

1. You have a new team member who asks, “Is there a minimum amount I need to earn before I’ll get an electronic deposit?”

Poor response: “No.”

Mediocre response: “Nope, as soon as you earn $1, you’ll get paid on the 10th of the following month.”

Effective communication: “You start earning on your very first sale and will see your commissions deposited into your pay portal by the 10th of the following month. There is training on our pay system located in the training center, in the upper right corner of our workstation. You can also find information about bonuses and commissions in the Policies and Procedures located in your Workstation under the Resources tab. It starts in Chapter 10.”

Do you see the difference? One response is just lame. One gives the answer but doesn’t provide any source documents. The last response would be considered effective communication because it answers the question, shows the new consultants (the one who asked the question and the lurkers who have the same question) where she can find the information in print and also shows where the source documents can be found.

2. A consultant is unhappy because she thinks another consultant in town is breaking the rules.   She complains on a team forum.

[Read more…] about Secret to Effective Communication

Filed Under: Scentsy Consultants Tagged With: communication

You Get More With Honey Than Vinegar

8 June 2011 By LA Leave a Comment

Watch your tone little lady. Try asking again mister, only this time a little nicer. I’ll be happy to speak with you when you can talk to me in a respectful manner. Do you hear yourself?

Chances are if you are a parent you’ve uttered the above words to your child – whether to a mouthy three year old or a too cool for rules teenager. I’ve said it myself. I have some great children, who don’t behave badly, but I have said on more than one occasion “˜that mouth is going to get you in trouble’.

The same thing is true in business. The tone you take when speaking to people will go a long way in determining the results you get in return. You can say the exact same thing, but depending on how you present your question or statement, you’re either going to get cooperation or you’re going to piss someone off. You must be extra vigilant when using email to communicate as we tend to misinterpret or add unnecessary or incorrect tone to words on paper or a computer monitor.

As an upline director of a direct selling organization it never ceases to amaze me some of the rude emails I receive from downline members. I know these concerns can and do work both ways, among up and downline members. Specifically, in this case I am referring to downline team members who need help but ask in such a disrespectful, entitlement approach.

For example, it doesn’t take a nuclear physicist to figure this one out but which email do you think would get the better response?

  1. Hi, I need your help please. I think my pay is wrong, or perhaps I don’t understand it. I looked in the manual but couldn’t find anything to help clarify. Can you take a look or let me know where to find the information or who to contact? Thanks.   Or:
  2. I’m sick of this, my check is wrong again.

Here are two more: [Read more…] about You Get More With Honey Than Vinegar

Filed Under: Networking, Scentsy Consultants Tagged With: communication

Sickly Business Owners

18 January 2011 By LA 3 Comments

If you own a home business and have an illness or disease do you have an obligation to tell your clients?

Lest I look like a total insensitive boob, let me start off by saying that I am very sympathetic when someone or someone’s child gets sick or if there is a death in the family or other crisis.   I get that life happens. It would be unreasonable to expect any business owner to truly be available 24/7 365.

One of the many benefits to owning a home business is that it affords you flexibility. Entrepreneurs generally choose to work at home either because they simply want to or often because of health concerns or caring for a loved one make it difficult to work outside the home.

Within my own team we have members who are dealing with Lupus, Cancer, Crohns, COPD, Narcolepsy, RA, Chronic Fatigue, depression, Bi-Polar, a brain tumor and Heart Disease. We have parents with special needs children and consultants taking care of aging parents. We have single parents and military spouses whose husbands are deployed overseas and we have pregnant and new moms. And those are just the challenges of which I am aware. I am certain there are plenty others that have remained private.

That said – if you own a home business and have an illness or disease do you have an obligation to tell your customers? My take on it is that no, you do not need to reveal this information providing your problems do not become your customers’ problem.   If you can carry on your business in spite of challenges, and no team members will feel ignored or unanswered and if customers receive their product in a timely manner, then your health issues is no one’s concern. [Read more…] about Sickly Business Owners

Filed Under: Scentsy Consultants Tagged With: communication, disabled business owners

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Laurie Ayers

Laurie Ayers Scentsy Michigan


I'm Laurie Ayers, known as LA by many, a Superstar Director who started with Scentsy in 2006. Read my Scentsy story HERE.
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