Laurie Ayers
Superstar Director

Heidi Thompson, Scentsy President & Co-Owner

Article Topics

Take Care of Your Customers or Someone Else Will

You didn’t take care of your customers, so I did.

Take care of your customers or someone else will

Dear Less Than Fabulous Home Based Business Owner,

I want to take this opportunity to thank you. Thank you for being a less than fabulous home based business owner. Because of your less than fabulousness, I have new customers and new recruits. For this, I have you to thank. You did not take care of your customers; but I did.

Remember all those sales you made during the holidays? Many of those were going to end up being gifts, don’t you think?   I appreciate that you didn’t take the time to put your contact information on all of the products that you sold. Because of this oversight, when your customers gave them as gifts, the recipient did indeed love it, as anticipated. Yet they had no idea where to go to get more.

That’s the great thing about selling a consumable product – the repeat customers. And when you introduced these people to our fabulous products, they had to go online to find another consultant to buy from. Because I’ve worked hard to make sure I come up fairly high in the search engines, your former customers found me easily.   Thanks. You did not take care of your customers; but I did.

And remember that party you had a few months back? Thanks for not submitting the party in a timely fashion because your guests had to wait a very, very long time to get their orders. No surprise when they finally did receive them, they loved them. But they were frustrated with how long it took to get them when they ordered through you. Because of your lack of timely order submission, I have had more website orders.   Thanks for that too. You didn’t take care of your customers, but I did.

I really, really can’t tell you how much I appreciate that you didn’t want to let your host sign up as a consultant before turning in her huge party order.   She told you she wanted to be consultant and was hoping you would let her sign up first before the order was submitted. Then she could have her launch party with her contacts who would be reordering with her, not with you. Letting her have all her friends’ orders as her first party to really start her business off in the right direction would have been such a classy thing to do. So thank you again for not taking that route. Because of that, I now have a new consultant on my team. And she is selling like you would not believe.   I think she could sell sand in the desert.

No sales business is ever a cake walk 100% of the time. Obviously some products are a much easier sell than others. Some months I sure have to work much harder to get new customers and recruits. So you can imagine how much I love it when I wake up to look on my website to find new product orders and new team members. These customers and recruits would likely never have found me if they hadn’t been so disappointed with the service and/or treatment they received from you.

Your loss truly is my gain, and for that I can’t tell you how grateful I am. Thank you. Thank you so much for being less than fabulous. Because you did not take care of your customers, I did.

Hugs and Kisses,

Successful Work from Home Business Director/Manager

About the Author: Laurie Ayers is a Michigan work from home mom and a Superstar Director with Scentsy Wickless Candles. She enjoys helping men and women start and maintain a home based business in the US, Canada, Puerto Rico, Germany, Ireland and the UK.   To download a FREE Start Up Guide which provides more details about how to start a home business as well as to learn about our compensation plan go to

In addition to topics on how to Take Care of Your Customers, please browse this site to find more articles about how you can successfully work from home.

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