Heidi Thompson, Scentsy President & Co-Owner

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Drama in Direct Sales

You Don’t Have to Like Your Coworkers

Being at the highest rank of my direct sales business is a wonderful thing “¦ usually. Though along with that title are also opportunities to hear about all the drama that goes on within my group. Drama in direct sales is not unique to my group or my company. It happens within every downline in every company out there. Some scenarios aren’t as dramatic as others, but conflicts do arise. It’s the nature of the beast.

Not to let the male direct sellers off the hook, but generally the drama occurs between or among women. I get to hear She said/She said or She did/She did. My role as a director is not necessarily to moderate, as I rarely have any evidence to support what has been accused; but rather to listen, advise and encourage particular action on the part of the individuals involved.

Our company does not allow any changes in sponsorship. I suspect other companies have the same policy. This is another reason why I encourage everyone to take their time and carefully select a sponsor before enrolling. Because you’re generally stuck with the person you signed up with, it behooves everyone to figure out a way to get along.

As is more common due to the internet, my entire team is long distance. I have met face to face with very few team members. I don’t have the ability to sit across the table to look each in the eye and determine who is blowing smoke up my skirt. I can only go by gut instinct and by listening carefully to what I am being told by each caller. It’s my role to remain impartial.

Our corporate compliance personnel will look into specifics if there is a policy violation. They are also the folks who have access to some data to support these claims. If neither party involved has any documentation to support any violation, but rather it’s merely a personality conflict, well, there’s no law against not liking members of your upline or downline.

Fortunately I have experience being a mother. I often have to pull out my Mom Hat when talking with consultants who are involved in the conflict. One general theme that comes up repeatedly is that you don’t have to like the people you work with, you just need to figure out a way to co-exist.

One possible way to co-exist is to work directly with someone else in the lineage. If the conflict is with the sponsor, then the consultant should be able to work with her sponsor’s sponsor. If for whatever reason that isn’t a viable solution, then perhaps someone else a little higher up in rank can be the go-to person if there are business questions.

Frequently while talking with one of the people involved, I hear: “If this doesn’t happen to her or of they allow that to go on “¦ then I’m quitting!” It’s unfortunate that one person has allowed the other to have so much power and influence over her business.

If you are involved in conflict and there appears to be no smoothing it over, just remember that you don’t have to like the people you work with. Sometimes the best answer is to agree to just ignore each other and go your separate ways.

What would you do if you were driving and came upon a road that was blocked? You’d likely take a detour, right? You’d take a different route to get to where you are going. If you can’t change the situation (change sponsors) then change your attitude about it and figure out a different route that you can take to continue on your journey.

If you quit, you’ve let the other person win. Remember, you don’t need to like everyone you work with.

About the Author: Laurie Ayers is a WAHM from Michigan and a Superstar Director with Scentsy Wickless Candles. She enjoys helping others start and maintain a candle business. You can find Laurie at https://la.Scentsy.us or https://www.ThrivingCandleBusiness.com

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