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No Time for Nonsense

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On more than one occasion someone has informed me that I come off raw or that I have a chip on my shoulder.   I’m sure this post will spark similar reactions.

For the record, I don’t have a chip on my shoulder, but I am very anti-fluff.   I tend to just say what is on my mind, and yes sometimes my delivery is a little edgy for some.   I do not apologize.   WYSIWYG – What You See Is What You Get!

While there are some very successful men in direct sales, a majority of direct sellers are women.   Working with a vast group of women can be challenging.   For what it’s worth, I’d rather have a male boss and a male roommate over a female any day.   There are a lot of emotions and hormones that come with teaming with large number of women.

If I had to single out one area that I could live without when it comes to direct selling, it’s the plethora of nonsense that I hear or read about on a daily basis.   Consultants are so busy worrying about what other consultants are doing.   I sometimes think I am surrounded by sixth graders.

She said this; why did she say that?   Did you know what so and so did?   You are not going to believe what she is doing now! She’s talking behind my back.   She’s jealous.   She got upset because I yada, yada, yada. You are not going to believe what she said to that prospect?   I saw her at a vendor event and she”¦ And so it goes.

Awk!   People, just go sell the wax! (or makeup or kitchenware or home décor).   If you would spend 90% of the time minding your own business, and 10% keeping others out of yours, think how much more productive your business would be.

Surprisingly, there’s another group of consultants who are in denial. Pay attention, because I could be talking to YOU.   Yes”¦ you!   You may not be the one gossiping about others, but you have been made aware that it is happening in your own team/leg.   Yet, if you feel the need to call me to tell me about consultant drama, as described as above – it’s still nonsense. It’s the same thing!  I don’t have time for nonsense, and neither should you.

I love helping my team members grow their business.   I will talk to consultants and prospects all day long, every day to help them understand processes, compensation, brainstorm, develop action plans, etc.   I love that.   But I don’t have a very sympathetic ear to listen to what I consider is “Your lips are moving, but all I hear is blah, blah, blah.”

You may not even know you’re doing it.   Take inventory of what comes out of your mouth.   If you don’t know that you’re spewing nonsense, believe me – others know it.   One litmus test is that you may find that you’re connecting to voice mail more often or if you do connect to your upline, she frequently only has a very brief amount of time to spend with you. Pay attention to these signals.

Starting immediately, get back to business.   Work your business.   Enjoy your business.   Refuse to entertain nonsense – both on the giving and receiving end.

About the Author: Laurie Ayers is a WAHM from Michigan and a Superstar Director with Scentsy Wickless Candles. She enjoys helping others start and maintain a candle business. You can find Laurie at https://la.Scentsy.us, https://www.ThrivingCandleBusiness.com or https://www.Twitter.com/thrivingcandle

Direct Sales Flies the Friendly Skies

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Recently I had yet another opportunity to travel via commercial airline. Anyone who has flown more than once likely shuts out the flight crew when the safety information is presented.   This trip was different.   As the flight attendant shared her traditional safety speech, I thought about the similarities with a Direct Sales Business.

“We’d like to tell you now about some important safety features of this aircraft. Many of you have heard the safety information before, but other have not and we appreciate if you make it possible for others to hear.   Also even if you are a veteran traveler, it would not hurt for you to re-familiarize yourself with our safety procedures.

Thanks for attending the [team meeting, regional seminar, annual convention].   Many of you have heard some of this information before, but other new team members have not, and we appreciate if you make it possible for the new recruits to hear.   Also, even if you’re a [Director, Manager], it would not hurt you to re-familiarize yourself with our policies and procedures.

When the seat belt sign illuminates, you must fasten your seat belt. Insert the metal fittings one into the other, and tighten by pulling on the loose end of the strap. To release your seat belt, lift the upper portion of the buckle. We suggest that you keep your seat belt fastened throughout the flight, as we may experience turbulence.

When you start to build a downline, you must be prepared to lead a team.   Review the policies and procedures; hold regular trainings via telecon, webinar, or in person. To encourage your downline to lead their own teams, show them what they need to know, don’t do it for them.   We suggest that you stay in contact with new recruits, as they may experience turbulence during their initial flight. [Read more…] about Direct Sales Flies the Friendly Skies

Do Team Incentives Really Motivate?

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Some people love a good challenge; some will stop at nothing to win, win, win!   You could offer a free glass of iced tea to the consultant who sells the most this month and you would likely have someone determined to come out on top!

But do team incentives really inspire people?   Or are they “˜nice’ but don’t really have much direct affect on results?   Or”¦ are they sometimes viewed as de-motivators?

I’ll use my company as an example, but the same could hold true for any direct sales business.

I could offer a $25 gift certificate to our marketing collateral company, which sells nifty logo items and sales aids, for the top team member who had the highest retail sales for the month.   Perhaps I’d offer consolation prizes to the 2nd and 3rd place top sellers – maybe something from our own product line, candle bars or room sprays.   I could do the same for the top recruiters for the month too.

Then at the start of the following month I could post a team newsletter and announce the WINNERS!   Woo-hoo!   See your name in lights.   The winners would obviously be delighted.   But would they have performed well regardless of trinkets offered?   Probably.   Would my offer of a $25 gift certificate really make someone hustle and sell $3200 in wax last month? Or would she likely have done that anyway, perhaps for the actual commissions she earns?

Not all team members are in business to earn a full time income (although that is very possible and achievable if that is the intent).   So what about the mom who works a full time job outside the home, is very busy with her children’s extra curricular activities and is “just trying to earn a little extra money” for the family?   She may only choose to or have time to do one party a month.   She’ll never be on the list of the Top 3, yet she works as hard trying to keep her head above water.

Is my offer of a plug-in warmer going to magically clear her calendar so that she can recruit 8 new team members this month?   Or will the same group of core consultants likely show up on the newsletters each month as the Big Winners?   And will this only serve to frustrate those who don’t earn a place in the top sales or recruits?   Will it actually cause her to say, “Ah forget it, why even bother?”

To ensure I was working off data and not my own personal opinions, I recently conducted a blind survey of a large group of consultants about this very subject.   Below are the results:

1. How do you feel about team incentives?
Love them – they make me work harder: 10%
Don’t affect behavior or “Whatever”: 90%

2. Do you want to receive incentives for:
Being highest achiever: 10%
Reaching number of sales or recruits or other #: 90%

3. How often?
Monthly: 7%
Quarterly: 2%
Unpredictable: 91%

4. What $ value would be acceptable?
$10 or less: 81%
$25: 13%
$50: 4%
$100: 2%

We can all agree that warm and fuzzy is nice.   But does it really drive behavior?   Your thoughts?

Experienced Sponsors

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If you’re looking to join a direct sales company it’s a good idea to interview more than one sponsor before deciding with whom to sign.   There are many factors to consider.   I’ve heard some interesting comments with regard to signing with a seasoned consultant.

While I fully agree that you need to mesh with whomever you agree to have as a sponsor, I’m still somewhat baffled why someone would choose to go with a new consultant versus a veteran one.

I’ve heard the argument “how can new people ever build a team if people don’t sign with them because they’re new?” I get that if your warm market wants to come along on your new journey with you you can all learn the business together from your upline.  Your warm market (friends, family, acquaintances) will support you and won’t expect you to know the answers.

But why would a new person want to start actively recruiting others before she herself has had an opportunity to learn the business?   And more importantly why would a potential recruit who is interested in starting a direct sales business want to have a sponsor who is also new?

Consider a hair stylist.   Would you want to have your locks cut and colored by someone fresh out of beauty school or someone who has been working on hair for years?   What about a doctor?   Do you want an experienced doctor or a med student?     Do you want your student getting the bulk of his/her education from a student teacher or from a teacher with tenure?

I contend that new direct sales consultants should focus initially on sales and on learning the ins and outs of the business. Be selfish and soak up everything there is to know about the compensation plan, the policies and procedures and become an expert on your product line.   Then the recruits come as a result of your working your own business and then you’ll be well positioned to build a strong team.

When you are new and share your new business with others, it is true that sometimes others will flock to you and “want in”.   By all means if recruits come to you, sign them, just be sure to disclose that you are also new and still learning the ropes.   Don’t mislead people with your experience.

I actually had someone tell me that they would not sign with a Director because “she’ll be very demanding and expect you to report in your progress and attend meetings and, and, and”…   Well that is certainly a misnomer.   I mean some Directors might roll that way; but surely not all.   And if that style isn’t your cup of tea, that’s an area that could be discussed while you’re interviewing potential sponsors.  But I definitely would not intentionally stay away from signing with a Director simply because you envision boot camp and a drill sergeant.

Lastly, if a newer consultant promises you the world if you sign with him/her, consider the offer carefully.  If he/she offers you freebies such as a website, more product than comes in the starter kit or exclusive coaching, a red flag should go up.  Any direct sales company should have a complete starter kit. If you truly think that you’re going to need extras right away, more so than what is included in your company kit, then perhaps it’s not the right opportunity for you.

Also, if your starter kit does appear to have everything you need to get started, why is the new consultant giving away his/her profit and time to leer you onto her team?  Does this person appear desperate?   Or lack sound business practices?  Will you also be expected to give away freebies that come out of your own pocket to recruit people?

Lastly, if it appears that the new consultant you are considering joining with has some unique skill set that he will teach you, also look at the knowledge, skills and experience with that direct sales company.   Someone can be a whiz at closing the deal or at Internet marketing, but if she doesn’t quite yet grasp the compensation or policies of the company, how beneficial really is the offer of the less experienced consultant?

Now before all the new consultants spam me with nastygrams about how I was once new too, yada yada yada, please don’t miss my main points which are:

1.       If you are a new consultant, please learn your own business well before actively recruiting others, whom you are responsible to train and mentor and
2.       If you are considering a direct sales opportunity and are serious about running your business like a business, then wouldn’t you want to learn from the person who has the greatest knowledge, skills and abilities with that particular company and industry?

Do your due diligence with both which company and which sponsor and you’ll be off to an exciting career in direct sales.

About the Author:   Laurie Ayers is a WAHM from Michigan and a Superstar Director with Scentsy Wickless Candles.   She enjoys helping others start and maintain a candle business.   You can find Laurie at https://la.Scentsy.us or https://www.ThrivingCandleBusiness.com

Is Your Business Stuck in Traffic?

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As I drove down to Notre Dame recently, I encountered four different construction zones.   Though being that a majority of my trip entailed travel through Michigan, and Michigan is known for our two seasons of driving: “snow” and “construction”, I shouldn’t have been surprised.

Needless to say, I had a plethora of time to think about various areas of interest.   Among the many topics of thought that graced my mind, one in particular correlated to what we do with our down time; specifically down time within our businesses.

We all have things that we should do, but there aren’t always tasks that we have to do. Those required responsibilities are easy.   We have to do them; so we do.   But when your engine is idling, or creeping at a whopping 9 mph, do you utilize the time wisely?

Illustratively, every business has seasons.   In some direct sales businesses, the fall traditionally ramps up for the busy season. If your product line would make excellent gifts, then October and November should be peak sales.   But what happens at the tail end of December when Christmas cut-off has come and gone?   Furthermore, what will you do in January when consumers are financially strapped?   Or perhaps your slow time is during the summer.   Whenever your slow season, make wise choices for how you use your time.

If you find yourself with some down time and your business is stuck in traffic, you have three detours you can take:

Route A.   Get irritated because you’re stuck just sitting.   No matter how many times you honk the horn or shout naughty words at the driver in front of you, you’re not moving forward. Perhaps you’ll just quit driving from now on; you don’t need the headaches!

Route B. Do your own thing. Maybe you can go around on the shoulder.   Or maybe all those people in front of you in line aren’t as innovative as you. Perhaps you can take a short cut and jump to the front sooner. Why bother with rules, you can outsmart them.

Route C.   Enjoy the slower pace; after all, you’re not very self-disciplined to just be still. Realize that the slow down is beyond your span of control and use the time to brainstorm or dream big.   Or give yourself permission to just check out from thinking for a while and let your mind wander. (Just be sure to multi-task and keep your eyes on the road).

Odds are you’ve taken at least two of these detours before.   Route A serves no useful purpose except to increase your blood pressure.   Route B on rare occasions may prove fruitful.   Yet generally only serves to put you further behind. Route C seems to be the best route to take. Wouldn’t you agree?

So the next time you aren’t getting the results you’d like with your business, don’t just get mad and quit (don’t even utter the words “This is crap, I quit!”). Also don’t try to re-invent the wheel. Take a fresh look at your corporate training material and start with the basics. What are the leaders in your company doing?   Instead, take Route C – and just accept that you have some down time for a reason and make the best of it.   Embrace the time to recharge, renew and refresh.

Once you make it out of the construction zone, you’ll be a better “driver” for it.

About the Author:   Laurie Ayers is a WAHM from Michigan and a Superstar Director with Scentsy Wickless Candles.   She enjoys helping others start and maintain a candle business.   You can find Laurie at https://la.Scentsy.us or https://www.ThrivingCandleBusiness.com