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faq

Scentsy Consultant FAQ

29 July 2016 By LA 6 Comments

help for scentsy consultantsConsultant FAQ

Whether you’re a brand new consultant or you’ve been around a while but originally joined for personal use, you’ll find the information below extremely helpful to your Scentsy business. This information was compiled in July 2016 based on the questions most often asked of our corporate consultant support department.

Where is my order?

Orders may take up to 10 business days to ship from our warehouse.  Once an order reaches Shipped status, you can track your orders on your Workstation:

  • Click on the Orders tab.
  • Add the order number in the Order Number field and hit Enter.
  • Next to the order number, click View. The tracking number for that order will appear below the Shipping address in Blue.
  • When you click on the Tracking Number, you will be taken to the UPS website, where you can see the expected delivery date.

When will my Scent or Warmer of the Month ship?

Orders are shipped as soon as possible after processing. In the U.S., Scent or Warmer of the Month orders are processed on the 15th of each month. In Canada, Scent or Warmer of the Month orders are processed on the 10th of each month to allow for additional shipping time.

My account was cancelled. How can I reopen it?

[Read more…] about Scentsy Consultant FAQ

Filed Under: Scentsy Business Tagged With: Consultant training, faq

Scentsy Clean FAQ

23 April 2016 By LA 2 Comments

Scentsy Clean Soaps & CleansersScentsy Clean is our fabulously scented product line of hand soaps, dish soap, and multipurpose cleaners. Learn more:

Bright, lovely fragrances take your senses on a delightful journey, while cutting-edge cleaning technologies fend off dirt and easily dissolve grime for a spotless and beautifully scented home.

Scentsy Hand Soap:

Is Scentsy Clean Hand Soap the same formula as the Layers by Scentsy Hand Soap? Yes. The same formula you and your customers fell in love with has been repackaged in our Scentsy Clean Hand Soap. Plus, we’ve added 50 percent more volume!

How does Hand Soap work? By rubbing Hand Soap and warm, soapy water between your fingers and over your hands, dirt, germs and other contaminants are removed from your skin.

What does antibacterial mean? Antibacterial means ingredients have been added to kill bacteria and microbes.

Is the Hand Soap antibacterial? Scentsy Clean Hand Soap does not have antibacterial properties; however, the act of washing your hands is the most effective method of preventing the spread of germs and limiting the transfer of bacteria.

Scentsy Counter Clean:

What is Counter Clean? Counter Clean is an ammonia-free, multi-surface spray that gets stronger over time to protect surfaces and prevent dirt and grime from adhering.

Are there advantages to using Counter Clean over conventional multipurpose cleaners? Yes. Counter Clean is formulated to make cleaning easier with continued use and features amazing Scentsy fragrance. (LA note: Counter Clean is one of my all-time favorite products.) [Read more…] about Scentsy Clean FAQ

Filed Under: Scentsy Laundry & Clean Tagged With: faq, scentsy clean, soap

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Laurie Ayers

Laurie Ayers Scentsy Michigan


I'm Laurie Ayers, known as LA by many, a Superstar Director who started with Scentsy in 2006. Read my Scentsy story HERE.
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