Laurie Ayers
Superstar Director

Heidi Thompson, Scentsy President & Co-Owner

Article Topics

What to Do If Your Warmer Stops Working

If your Scentsy candle warmer stops working don’t worry it’s generally an easy fix.

scentsy black warmerOn occasion electrical appliances stop working. Scentsy Fragrance electric candle warmers are no exception. Fortunately it’s rare, but not unheard of.  There are a couple of things to check.

If it stops working all together:

  1. Change the lightbulb
  2. Check to ensure the light bulb is securely screwed in
  3. Make sure the plug didn’t come loose from the wall
  4. Try a different outlet
  5. Hit the reset button on your outlet if it’s a GFI

Those may seem like a BGO (Blinding Glimpse of the Obvious) but you’d be amazed how many times it’s one of those five issues above that has caused warmers to stop working.

If your warmer still works but doesn’t melt all the wax:

  1. Check the light bulb. Most importantly ensure it’s the right wattage. Scentsy wall unit, plug-in candle warmers use a 15 watt bulb. The midsize and three piece warmers such as the Hokey Pokey use a 20 watt bulb. Our standard, full size uses a 25 watt bulb.   You can get replacement bulbs from your consultant or many home repair stores and superstores carry them. It is very important you replace it with the correct wattage. This is the most common reason warmers stop melting the wax fully.   You need to get the bulbs with the small candelabra base.
  2. Make sure you don’t have too much wax in there. Generally one or two cubes are plenty. One Scentsy candle bar contains eight cubes.
  3. Look for drafts. Drafts from windows, fans, vents or air returns can greatly affect the way your warmer melts the wax.   Move it to a different location if you suspect drafts may be the problem. This is another common reason why wax doesn’t melt the way it used to.

***If you’ve done the self-diagnostics above and you’re still having troubles contact the Scentsy consultant who sold the warmer. If that person is no longer with Scentsy you can contact our customer service at 877-855-0617.***

Scentsy’s Lifetime Replacement Warranty

Scentsy products come with a Lifetime Replacement Warranty for manufacturer’s defects. A customer who has a product that is damaged in shipping from Scentsy, has a manufacturer’s defect, or has an indication of an electrical issue may return it, with no limitation in time, for repair or replacement through their Consultant or directly through Scentsy Family by calling Consultant Support and following the Returned Merchandise procedure.

Hopefully you will have years and years of enjoyment and great aromas from your Scentsy candle warmers. I am on my eleventh year of using Scentsy and have never had a warmer stop melting the wax or stop working all together.   As I said, it’s rare. But if it happens, now you know what to do.

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About the Author: Laurie Ayers is a Michigan work from home mom and a Superstar Director with Scentsy Wickless Candles. She enjoys helping men and women start and maintain a home based business in the US, Canada, Mexico, Australia, New Zealand, Puerto Rico, Germany, Ireland, UK, France, Austria and Spain. To download a FREE Start Up Guide which provides more details about how to start a home business as well as to learn about our compensation plan go to 

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14 Responses to What to Do If Your Warmer Stops Working

  • This may be a stupid question. I have the lovebird warmer which is not working. I can’t see a bulb only a heating element. Does this need to be replaced? Thanks lauren

    • Hi Lauren, Not a stupid question. Our new element warmers do not have a light bulb, which is why you can’t see one. If it is not heating up at all and you’ve tried different outlets it sounds like it would fall under the lifetime warranty. Your original consultant can exchange it for you. If you don’t know who that is or don’t have the receipt you can try our Customer Service at 877-855-0617. They may be able to help you cross reference the original purchase.

  • I have a warmer that was just working and I turned it off to put it in a different spot and it won’t come back on the outlet is fine I plug something else in it to make sure both my warmers are doing the same thing

    • Hi Jodie, I assume you’re referring to a US or Canadian warmer with a light bulb? Did you try a new bulb or ensure it’s tightly screwed in? If so, it sounds like it may be covered under our lifetime warranty. The original consultant can help you exchange it. Let me know if I can be of further assistance.

  • I don’t have a question pertaining to the post. I just really adore the scentsy warmer that is pictured within this topic and wanted to know what is was called / where I could potentially buy it.
    – Thanks

  • How do I get to the bulb to replace it?

    • We sell the bulbs and you can also get them at most local home improvement stores. Just make sure you replace it with the correct wattage. Our smaller nightlights use a 15 watt, and most standard tabletop warmers use a 25 watt bulb. Some of the midsize or 3-piece warmers use a 20 watt bulb. The bottom of the warmer will also read 20W or 25W.

  • How do you change a light bulb in the warmers that plug in the wall?

    • In the Scentsy mini plug-in wall warmers you just twist the ceramic or glass top off of the electrical base, then replace it with a 15 watt bulb.

  • I have a warmer but the wax holder where the wax melts got broken and i was wondering if you can replace it… And how?????

  • I have 2 plug-in Scentsy Warmers that I cannot get to come on. 15 watt bulbs are getting harder to come by. I have an LED C7 bulb, can I try that or is there another substitute? I cannot tell if my base is not working or my bulb is no good. I would so love to be able to use both of these plug-ins!

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