Laurie Ayers
Superstar Director

Heidi Thompson, Scentsy President & Co-Owner

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If You Leave a Sucky Voice Mail You May Not Get a Return Call

Direct Sales offers the opportunity to learn from a number of people within your upline.   As your downline grows you will/can have hundreds or thousands of consultants within your group.   Once you reach senior ranks, time management skills are key to a successful business; the ability to set priorities is paramount if you are going to lead a large organization.

While I would not dare complain about having of team comprised of hundreds or thousands of consultants, having a large group does present some unique challenges; one being returning emails and phone calls.

The information below is actually for those consultants who leave messages for their sponsors, directors or managers.   Whether your leader has 20, 200, 2,000 or 20,000 consultants on the team, the information below is relevant.

If your voice mail sounds like anything below, you may not get a return phone call – either not in a timely fashion or possibly not at all:

  1. Hi, it’s me, give me a call.   (Me?   Who is me?)
  2. Hi, it’s Sara, can you call me please? (I have 13 people named Sara. How am I to know which one?)
  3. Hi, this is Jane Doe.   I have some questions. Can you call me please? 123-555-2345 (Name is good. Number is even better.   “I have some questions” is far too ambiguous.)
  4. Hi, this is Jane. I know you are busy.   I had really hoped to be able to talk to you.   I really could use some help.   I need some ideas.   I don’t know what to do. Blah Blah Blah”¦ ninety seconds still talking, talking, talking about how you’re getting ready to get ready but yada yada yada “¦. Another three minutes later, still rambling about how I know you’re busy but wah wah wah. (Where to start with this one?   A five minute voice mail will never be listened to; absolutely no specifics – neither specific about what questions or specific about has been done up to that point, and absolutely no respect for the leader’s time to drone on and on and on).

Don’t assume your number came through on Caller ID, even if it does, yours could be in company with dozens of other calls. Make it easy for the person you called to call you back.   Don’t assume the caller knows who you are.   Err on the side of caution: This is Jane Doe is much better than just Jane or worse yet, Me.   You may think you’re creating intrigue by saying “call me” or “I need to talk to you”, but the truth is, if it’s not important enough for you to leave a subject, then it may not be important enough to return.

Also, respect your leader’s time.   “I somehow double charged a host’s credit card and instead of charging it $400, it charged $800 and she’s at the grocery store now and her card won’t go through!” might get a quicker response than “How do I order the new catalogs that I will need to use four weeks from now?” Wouldn’t you agree?

Or “I watched and listened to all the training modules. I asked people I know if they wanted to host a party. I set up a display and I still can’t get any bookings; can you help?”  Might get a call quicker than “I’ve done everything, nothing works, no one wants to buy any.”   (Really? Everything? No one?)

Don’t forget to leave your area code when leaving a phone number if you’re calling out of your local area.

The very best voice mail you could leave is one that is brief, yet chock full of information.   For example:

Hi, this is Jane Doe, I’m a consultant in your group, on Sue Smith’s team. I have a quick question about compensation.   I looked in the XYZ Guide but I’m still a little confused and just need some clarification.   Can you please call me at 123-555-2345. I’m on Mountain time and it’s now 5:30pm on Tuesday, August 3.   Again, it’s Jane Doe, 123-555-2345, thanks!

Hopefully, if you’re guilty of leaving sucky emails, you’ll now see the error of your ways.   From this point forward you’ll be able to leave a detailed, concise voice mail message and reap timely benefits because of it!

About the Author: Laurie Ayers is a WAHM from Michigan and a Superstar Director with Scentsy Wickless Candles. She enjoys helping others start and maintain a candle business. You can find Laurie at https://la.Scentsy.us, https://www.ThrivingCandleBusiness.com or https://www.Twitter.com/thrivingcandle

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2 Responses to If You Leave a Sucky Voice Mail You May Not Get a Return Call

  • had to laugh at all the examples…i’ve had people do all 4 of those and needless to say they NEVER get a call back! One person did #3 from my insurance co and I only recognized it as insurance since I recognized back phone#, i called owner told her how her people were leaving generic messages and that i never return those calls only reason I even figured it out was the back # and she was livid that her employees were doing that and wondering why nobody ever seemed to return calls! ummmm yea you need to tell me your name, # and WHY you’re calling or there is no return call from me!

  • Thanks for reinforcing that I can’t make this stuff up, Tara! I pride myself on getting back with everyone in a timely fashion, but some make that almost impossible to do.

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