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Take Care of Your Customers or Someone Else Will
You didn’t take care of your customers, so I did.
Dear Less Than Fabulous Home Based Business Owner,
I want to take this opportunity to thank you. Thank you for being a less than fabulous home based business owner. Because of your less than fabulousness, I have new customers and new recruits. For this, I have you to thank. You did not take care of your customers; but I did.
Remember all those sales you made during the holidays? Many of those were going to end up being gifts, don’t you think? I appreciate that you didn’t take the time to put your contact information on all of the products that you sold. Because of this oversight, when your customers gave them as gifts, the recipient did indeed love it, as anticipated. Yet they had no idea where to go to get more.
That’s the great thing about selling a consumable product – the repeat customers. And when you introduced these people to our fabulous products, they had to go online to find another consultant to buy from. Because I’ve worked hard to make sure I come up fairly high in the search engines, your former customers found me easily. Thanks. You did not take care of your customers; but I did. Continue reading
Secret to Effective Communication
Are you confident you are using effective communication when speaking with your associates? Find out here.
My former boss at Notre Dame gave me one of the most valuable pieces of advice about effective communication. He said whether you are communicating orally or in writing, you should always provide as much detail so that you leave no room for misunderstanding or for the need for additional clarification. Be thorough on the first try.
I still use this advice daily with my Scentsy business. Let me give you some examples to highlight this point.
1. You have a new team member who asks, “Is there a minimum amount I need to earn before I’ll get an electronic deposit?”
Poor response: “No.”
Mediocre response: “Nope, as soon as you earn $1, you’ll get paid on the 10th of the following month.”
Effective communication: “You start earning on your very first sale and will see your commissions deposited into your pay portal by the 10th of the following month. There is training on our pay system located in the training center, in the upper right corner of our workstation. You can also find information about bonuses and commissions in the Policies and Procedures located in your Workstation under the Resources tab. It starts in Chapter 10.”
Do you see the difference? One response is just lame. One gives the answer but doesn’t provide any source documents. The last response would be considered effective communication because it answers the question, shows the new consultants (the one who asked the question and the lurkers who have the same question) where she can find the information in print and also shows where the source documents can be found.
2. A consultant is unhappy because she thinks another consultant in town is breaking the rules. She complains on a team forum.
Plan to Work From Home in 2012
We’re in the last few hours of of 2011 and at the tail end of the busy Christmas gift giving season. If you’re like many home based business owners you’ve been running yourself ragged for the last 4-6 weeks. There’s something about holiday chaos that is an adrenaline rush! Soon you will be able to breathe easy and put your feet up.
Or will you?
If you choose to work from home, then you have a a business that needs consistent, forward activity in order to thrive. Let’s face it, your last minute holiday orders came in with little effort (at least compared to off-season) – as you had scheduled events and hopefully marketed yourself well. Therefore, by now you should be thinking about your game plan for 2012. Actually should have been long thinking about it before the ball drops in twelve hours.
Will your home based business be offering any special promotions for January such as limited time product offerings, special host benefits or recruiting specials? If so, don’t wait until January to start spreading the word about these specials. Promoting January during January is too late. Do it now. Of course if you’re just now reading this and it’s already January then it’s a little late, but better late than never I guess. You can plan better for next year. Continue reading
Top 11 Reasons Why I Love to Work from Home
In no particular order, below are the top 11 reasons why I love to work from home:
1. When the kids call from school and say “I forgot my …” I can buzz it right up to them.
2. If I feel like taking a nap, I can.
3. I am the boss of me.
4. I can get a hair appointment on short notice because I can make it at almost any time.
5. If I have a sick child I don’t have to rearrange any schedules or call off work.
6. I get to hang out with my basset hound all day.
7. I can bake cookies or decorate a cake at the same time I’m on a telecon.
8. I get to decide what time I’m done working or if I want to play hooky for the day.
9. I don’t have to worry about hitting the boss key – ever.
10. When telemarketers call I say “This is a business!” Then they quickly hang up and don’t call again.
11. I can get showered and put my face on at anytime I want. Or not at all if I don’t want.
What are your top reasons why you love to work from home?
Now Available: Scentsy Retired Scents
NOW AVAILABLE! During January 2012 only Scentsy has a limited time offer for you:
After tallying more than 5 MILLION votes from our dedicated fragrance followers, we’ve selected 20 of our most popular “retired” scents to bring back as Scentsy Bars in January 2012. Even Heidi and Orville Thompson, Scentsy’s President and CEO, each selected one of their personal favorites! You have one month to stock up on all the scents you’ve been missing—these fragrances are available as Scentsy Bars during January 2012 only. You can order them securely for UPS delivery to your door at https://la.scentsy.us/Buy/Category/369
$5 Each or Scentsy 3-Pack: 3 Scentsy Bars of your choice MP-3PK $14 ($1 savings) or Scentsy 6-Pack: Buy 5 Scentsy Bars, get 1 FREE MP-6PK $25 ($5 savings). You can also get one of each in our BBMB Sampler: Get all 20 bars for $100. BNDL-BBMB. One candle bar contains eight smaller candles (cubes). You must order through the Combine and Save Multi-packs to get the discount. If you order them one at a time it will not automatically issue a discount.
Select from the following BBMB (Bring Back My Bar) scents only from January 1 – January 30, 2012:
Amaretto: An almond-scented fragrance sweetened with honey and spice. Bakery. SB-AMA
Berries & Bubbly: Sweet strawberry aroma with champagne. Favorites. SB-BAB
Bubblegum: The true scent of baseball-card bubblegum—sugar and cotton candy with a hint of mint. Favorites. SB-BBG
Buttermints: Melt-in-your-mouth peppermint candies with subtle hints of creamy butter. Fall & Winter. SB-BTR Continue reading
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