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Direct Sales Lessons from Notre Dame

How May I Help You?

Whether or not you are a fan of the Notre Dame Fighting Irish, everyone should add ‘Attend a Notre Dame Football game’ to their bucket list. It truly is an experience like no other. There are also some direct sales lessons that can be learned from a trip to Notre Dame.

First it’s important to understand a bit about the Notre Dame Usher program. I’ll give you examples of their outstanding customer service, then hopefully you can transfer this knowledge to your own direct sales business.

Notre Dame has almost 900 ushers who work each game.  They each know they are Ambassadors to the University.   They represent a one of a kind institution and must reflect that at all times.   One thing you will hear over and over is “Welcome to Notre Dame” “Welcome to Notre Dame” “Welcome to Notre Dame.”

Required vs. Prohibited Language

No substitute will do.  Ushers are required to welcome anyone who comes across their path. Saying nothing is as bad as just saying “Hi or Hello.”  It’s “Welcome to Notre Dame“.   The first time guests are pleasantly surprised and the return guests have come to expect it.

Also, another term you will hear repeatedly is “How may I help you?”   Not, “Do you need any help?” and not  “Let me know if you need any help?”  “Do you know where you’re going?‘ is totally unacceptable – it implies the guest is an imbecile. Continue reading

What Are You Doing to Sharpen the Saw?

The term “Sharpen the Saw” comes from author Steven Covey’s Habit #7 in The 7 Habits of Highly Effective People.” He uses the analogy of a woodcutter who is sawing for several days straight and is becoming less and less productive. The process of cutting dulls the blade. So the solution is to periodically sharpen the saw.

What are you doing to sharpen the saw of your direct sales business?

Facebook groups and pages are full of ideas on recruiting, host coaching, vendor events, theme parties and all sorts of fun ideas on how to run your direct selling business. Yet those topics don’t necessarily do anything to sharpen the saw of the consultant.

It saddens me when I read posts, ad nauseam, that wail, “My sponsor isn’t helping me.” I often question what exactly that means. Does it mean you call her and she doesn’t return calls? You email and she doesn’t return emails? You ask her questions at meetings and she stares blankly into space?Habit 7 Sharpen the Saw

More importantly in some cases, is what have you done to help yourself lately?

Are you reading nonfiction business books? Don’t have time? Perhaps more likely you don’t choose to make time. Besides, with the advent of audio books and podcasts, is there really any excuse not to read?

What blogs do you regularly read or YouTube channels do you regularly watch? Do you know everything there is about marketing your business? Internet marketing? Networking (and this doesn’t mean hanging out on Facebook but true effective networking)? Do you have an expert level grasp on SEO? Continue reading

Fragrance Promotions & Brand Ambassador

No experience necessary jobsIf you saw this job post posting for a Fragrance Promotions & Brand Ambassador would you apply for it?

Fragrance Promotions & Brand Ambassador

Income Waxcom – Your City, ST

Are you a self-motivated, professional who happens to love people, travel and Fragrance? Are you full of energy, confidence, enthusiasm and thrive in a social setting? Most importantly, can you engage a crowd? If you’ve answered yes to all of these questions, then we’re looking for you to be the face of our brand!

An international Fragrance business is looking for a Fragrance Promotions & Brand Ambassador to help us grow our brand awareness and our customer’s brand awareness. The fortunate candidate will develop a detailed knowledge of Fragrance and about our processes which can be relayed to our customers. By the end of your training, our Fragrance Promotions & Brand Ambassador will have great passion and understanding of our Fragrance products.

Our Fragrance Promotions & Brand Ambassador will bridge the gap between the company’s shoppers and the product available online or in person. Your role is to educate shoppers and sales representatives on the benefits of our customer’s brand products sold within your country. You will engage consumers face-to face while demonstrating/sampling our products & services as well as communicating online.

Salary Range 20,000 – 200,000 depending on effort.

Duties: Continue reading

Top 11 Reasons Why I Love to Work from Home

In no particular order, below are the top 11 reasons why I love to work from home:

Top 11 reasons why I love to work from home

1. When the kiddo calls from school and say “I forgot my … ”  I can buzz it right up to her.

2. If I feel like taking a nap, I can.

3. I am the boss of me.

4. I can get a hair appointment on short notice because I can make it at almost any time.

5. If I have a sick child I don’t have to rearrange any schedules or call off work.

6. I get to hang out with my basset hounds all day.

7. I can bake cookies or decorate a cake at the same time I’m on a telecon. Continue reading

Digital Courage

why people are rude onlineIt used to be if someone had a few cocktails and started mouthing off, it was called Liquid Courage. While that is still true, now we’ve entered the age of Digital Courage.

People can be real a-holes online. 

I am saddened, disgusted, frustrated, disheartened and a slew of other adjectives at how lippy, sassy, snarky, rude, and disrespectful some have become on social media.

I know I sound like I’m one hundred years old talking about young whippersnappers of today and back in my day that would never be allowed.  But age has nothing to do with it. Rude is rude.

To be clear, I’m not referring to comments being misinterpreted online. I understand that can happen and we can be guilty of adding our own tone to messages. I’m talking about blatant, no possibility of misunderstanding, over the top unacceptable comments. I’m sure you know exactly the type I’m referring to.   Continue reading

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