Host Coaching is Non-Optional
To coach someone means simply: To train or tutor or to act as a trainer or tutor. Direct sales party hosts aren’t expected to be professional hosts and know all there is to know about home or online parties (else he or she would probably be a consultant!)
Without coaching, you should plan on low attendance, low sales and low, if any, bookings. Many consultants who don’t coach don’t do so because they think they are bothering their host. Instead of thinking of host coaching as being a bother, consider it more that you are cheating your host out of his or her rewards if you don’t properly coach.
Coaching doesn’t always work – some will let it go in one ear and out the other. But that doesn’t give you an excuse not to do it. Coach the same each time so you cover all your bases; don’t take short cuts. Online hosts need as much or more coaching that home party hosts. The better you become at it the easier it gets. If you think she doesn’t need a portion of the coaching, ask her to just humor you so that you can continue to give her uniform training.
What to Tell the Host
One of the most important things to educate your host on is their guest list and its importance. This is the key to the success of their show. Remind her that often 30 invites can go out and only one person will show. It’s vital to invite many, many, many! Three hundred invites might net you thirty people … maybe. But only inviting 10-20 people will not give much attendance.
Next on the list of importance is the hosts follow-through with those who have not RSVP’d (and that will be a long list) or for those who can’t make it. She should ask every non-attending guest if she wants to order from the catalog. Asking every guest, does not mean putting a blast on Facebook. That doesn’t count. The host must personally call or text, or better yet ask in person – Individually. “Hi Linda, are you coming to the candle party Thursday?” If no, then “I can still submit an order for you. Did you look through the website or catalog or do you need one?”
The snacks are secondary. Whether it’s a bowl of chips or an impressive spread, the guests are coming for your product display. Munchies should not be any work for the host. Easier said than done, I know. Many host freak out over cleaning the house and having just the “right” food. If your host is wigging out, offer to bring her a batch of cookies and you’ll even push the vacuum for her. Really, she needs to relax about the house. I’m saying “she” but we know guys can make great hosts too.
It is not a good idea to hold the party open for days (or longer). All the order collecting should be done prior to the party. If there happens to be some people who RSVP’d that they come and then later did not show, she can always call for their orders the very next day. Remember each time you need to make another trip to the host it eats into your profit margin – in both time and gas. If you let your host know in advance to get advance orders, they will usually do what you tell them to. If someone won’t have money to order until after the party, instead have them host their own party – don’t hold it open for one person’s order that may or may not come in.
It is equally important that you remind your home and online party host what she is getting out of hosting the party; and that getting every item of her wish list for free is your goal for the party. The host should take an interest in getting people to attend. If the host does little to nothing to promote the party, the host will earn little to nothing.
Effective coaching increases attendance, sales and your paycheck!
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About the Author: Laurie Ayers is a Michigan work from home mom and a Superstar Director with Scentsy Wickless Candles. She enjoys helping men and women start and maintain a home based business in the US, Canada, Mexico, Australia, New Zealand, Puerto Rico, Germany, Ireland, UK, France, Austria and Spain. To download a FREE Start Up Guide which provides more details about how to start a home business as well as to learn about our compensation plan go to www.thrivingcandlebusiness.com/how-to-start-a-candle-business/